For passengers
You fill in the form with your journey, date, time and number of passengers. A partner (taxi company or professional driver) sends you their offer and you decide whether to accept it. If you accept, the service is confirmed.
No. Requesting a quote is free and without obligation. The service is only confirmed if you accept the offer.
You will usually receive the offer within 24 hours at the latest. If your transfer is very soon, we recommend requesting it as early as possible.
The prices we show are approximate and for guidance only. The price of your service is the one the partner gives you in their offer, depending on distance, time, vehicle and number of passengers.
As a general rule, you pay the driver directly at the time of the service. Accepted payment methods depend on each partner; if in doubt, ask through your booking's messaging system.
Some partners may request a card hold as a guarantee. It is a hold on the amount, not a charge: if the service takes place normally, it is released at no cost. It is only charged if you do not show up without having cancelled.
Yes. Let us know as soon as possible through your booking's messaging system or through our contact form. If the booking had a card hold and you do not show up without cancelling, the amount held will be charged.
Yes. You can request transfers to and from airports, stations, ports, hotels or any address. Include your flight or train details in the form if you have them, so the driver can plan ahead.
Not to request a quote. If you register as a passenger, you can check your bookings and messages in your private area.
Write to us through the contact form explaining what happened and your booking number. The service is provided by the partner, but we will do our best to mediate and help you find a solution.
For partners (taxi and private hire drivers)
Sign up in the partner area with your company or business details. You need the licences and insurance required by law to provide transport services.
We notify you when there are passenger requests in your area. You can review them and send your offer from your partner area.
You do. You freely set the price of each offer. The passenger decides whether to accept it.
As a general rule, you collect payment directly from the passenger at the time of the service. If you wish, you can request a card hold as a guarantee.
If a card hold was activated and the passenger does not show up without cancelling, the amount held is charged and we pay you the amount of the service, retaining 10% for management and transaction costs.
Let us know as soon as possible through the booking's messaging system or through the contact form. An unjustified no-show for a confirmed service results in immediate removal from the portal.
More information
You can read all the conditions in the Terms and Conditions and how we process your data in the Privacy Policy.